THE BLOG

Feature Retailer of the Month: Champaign Surplus achiever brick and mortar change management leading change small business

For Shira and Dan Epstein, business is a family affair. Shira’s grandparents started Champaign Surplus almost 60 years ago, and it’s...

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An Interview with Karen Roberts, Owner of Get Fit in Amarillo, Texas achiever brick and mortar change management leadership leading change run small business

We took a moment to get to know Karen Roberts, Owner of Get Fit in Amarillo, Texas. Here’s what she had to say:
MG: Why did you choose...

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The Coach’s Role as a Leader in Customer Engagement achiever brick and mortar change management leading change

Your store’s personal culture is the defining factor for your salespeople as well as your customers. It defines the behavior of your...

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Third Crucial Skill of Store Manager: Flexibility achiever brick and mortar change management leadership leading change

Flexibility

One of the most useful skills for a Retail Manager is flexibility. Flexibility can be defined as a willingness to change or compromise....

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Family Feud: REI’s Todd Callaway Proves There’s No Us Versus Them achiever change management leadership leading change

In the world of retail, corporate masters are often pitted against smaller, mom’n’pop shops—but why? After all, we all share the...

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The Coach’s Role as a Leader in Customer Engagement achiever change management influencing behavior leading change

Your store’s personal culture is the defining factor for your salespeople as well as your customers. It defines the behavior of your...

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Sales Clinics Through the Eyes of a Retailer achiever brick and mortar change management leading change small business

Manufacturer and Sales Agencies have limited opportunity to influence sell-through in their retail accounts. Historically, the most available...

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5 Key Profit Indicators All Retailers Should Understand achiever brick and mortar change management leading change

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t...

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The Second Crucial Role: Emotional Intelligence achiever change management leading change small business

Emotional Intelligence

“90% of the difference between star performers and average performers in senior leadership positions is EQ” ...

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People Want To Spend Money achiever change management leading change small business

A client of ours came to us recently seeking help with their patio furniture division. Patio furniture is a big-ticket item and a hard sale because...

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How to Counter Employee Resistance to Change & Training achiever change management communication leading change

When we train our clients, some of the greatest resistance we experience is, almost ironically, the anticipation of their own students’...

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In Defense of Forecasting achiever change management leading change small business

If you’ve ever worked with The Mann Group, you’ve likely heard us talk about forecasting. It’s one of our favorite skillsets and...

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